Review tennis ball Machines

Click the button below or email feedbacktw@tennis-warehouse.com to contribute your experiences with this product. Although not necessary, it's interesting to have a first name, city, state and country (no email addresses will be used). Any information submitted becomes the property of Tennis Warehouse.

Please include any relevant information such as skill level and style of play.

Comments: Poor customer service from Lobster. I called the company in order to return a remote control for repair. I could not speak to a technician. I called 10 minutes before closing time and I was told to call the next day. Four calls later, I got in touch with a technician for customer service.
From: Charlie, 5/15

Comments: Don't expect honesty or service from Lobster if you have machine problems! I ordered the Phenom 2 with the iPhone remote app. The app has never worked correctly or consistently. When it does decide to work you have to be within a couple of feet of the machine. I'm at a loss about what to do because of the such poor service and outright lies I've received from the company. If you decide to order the machine, order it from vendor and not directly from the company. If you order from a vendor like Amazon or elsewhere at least you'll have a "go between" and someone that might help you resolve any problems. Lobster could care less once you have the machine. Also, you'll save freight costs since the vendors can't discount the machine they normally ship for free. I needed the machine in a hurry and bought directly from Lobster...a huge mistake that cost me an extra $250 for freight. I called the company on Monday and was "guaranteed" the machine would ship that day or next and I'd have it by the end of the week for a tennis tournament we were sponsoring. For me, the extra $250 was worth it to ensure the machine was there prior to the tournament and I told the salesman that. I was told over and over again that wouldn't be a problem. When it didn't arrive, I called the company numerous times and got the run-around (it would be there the next day, it was in transit, it was being delivered separately, it was lost, it was diverted to Dallas, etc.). It took over two weeks to arrive (after the tournament) and Manny told me because of the screw-up, they would refund my freight cost. That was in July, it's December and, the check is always in the mail. Knowing what I know I would seriously look at other machines. If you do order a Lobster order from someone like Tennis Warehouse and never directly from the factory!